Refund policy

Cancellations, Returns, and Refunds All customers have the right to cancel their order under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations.

Your Right to Cancel Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods.

  • If you wish to cancel your order before it has been dispatched, we are happy to offer you a full refund.

  • To meet the cancellation deadline after receiving your order, please notify us via email or phone about cancelling the order before the 14-day cancellation period has expired.

Returning Goods If you are in possession of the goods, you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible and in any case within 14 days of cancelling the order.

Please return all items packaged in their original condition using a fully trackable delivery service. We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.

Refund Process Once you have notified us that you wish to cancel the order, any sum debited to us will be refunded to you as soon as possible and in any event within 14 days of your cancellation. Please note that once an order has been dispatched, we will issue you with a refund minus the cost of delivery both ways, provided the items are returned in good, saleable condition.

Damaged Items We do our utmost best to represent items in photos exactly as they are (please note that colours may vary slightly depending on the resolution of your screen). In the unlikely event your item arrives damaged, please contact us immediately to arrange a refund or replacement. We will issue you a refund or offer an exchange upon receipt of the damaged item.

Exceptions to the Right to Cancel You will not have any right to cancel an order for the supply of goods that are made to the customer's specification or are clearly personalised.

Additionally, you will lose your right to cancel if you:

  • Unseal goods that are not suitable for return due to health protection or hygiene reasons.

  • Combine goods with other goods after delivery so that they become inseparable.